Bt business complaint email address

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on ‎20-06-2023 01:55 PM

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Can someone please tell me how I am supposed to make a formal complaint to BT? I am a Business customer but have been told by BT Business that I have a Corporate account.

I have tried all ways to do this, through servicemanagementcentre@bt.com, via online chat, via online submission etc.

I have followed the "BT Guidelines" on complaints as well.

A simple email address or a telephone number would be great?

If you need to point me in a certain direction, my complaint relates to;

• incorrect billing
• misselling
• mismanagement
• failure to cease my services when requested.